Who we are
SAVESOMEGREEN LTD (company number 06604241), trading as Smiley Starfish, is responsible for personal information collected through smileystarfish.co.uk. In this policy, “Smiley Starfish”, “we”, “us” and “our” refer to SAVESOMEGREEN LTD when operating the Smiley Starfish service.
Registered office: 5 Padfield Gardens, Melksham, Wiltshire, SN12 6EQ. You can contact us about privacy or your personal information at mail@smileystarfish.co.uk.
What information we collect
The information we receive depends on how you use the site. It may include:
- your name, business name, email address, telephone number and website address when you send an enquiry;
- the information you choose to include in your message;
- technical information needed to operate and protect the website, such as ordinary server and security log information;
- your cookie-consent choice and an anonymous consent record; and
- website usage information collected by Google Analytics only if you choose to allow analytics.
Please do not send sensitive personal information through the enquiry form unless it is genuinely necessary for us to deal with your request.
How and why we use your information
Responding to enquiries
We use the details you submit to read, respond to and follow up your enquiry. Where your enquiry may lead to us providing services, the lawful basis may be taking steps at your request before entering into a contract. In other cases, we rely on our legitimate interests in responding to genuine business enquiries and operating our business.
Operating and protecting the website
We may process limited technical information where necessary to keep the website reliable, secure and protected against misuse. We rely on our legitimate interests in maintaining a secure and functioning website.
Analytics
Google Analytics is optional. It is not loaded until you actively choose Allow analytics in our cookie controls. Where analytics involves personal information, we rely on your consent. You can withdraw that consent at any time through Cookie settings.
Cookie-consent records
Our consent system records your preference so that we can respect it and demonstrate how consent was managed. The server-side consent record is deliberately anonymous: it contains a random consent ID, your choice, the policy version, the site hostname and a timestamp. It does not contain your IP address, user-agent or browser fingerprint.
Who we share information with
We do not sell your personal information. We may use trusted service providers where they are needed to run the website and communicate with you, including:
- our website hosting and technical service providers;
- our email-delivery provider, which carries enquiry emails to our Smiley Starfish mailbox;
- Google Analytics, but only after you allow analytics; and
- professional advisers or public authorities where this is genuinely necessary or legally required.
Service providers may only use information for the services they provide to us, subject to their own legal responsibilities and the contracts or safeguards that apply.
International transfers
Some technology providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we expect the relevant provider arrangements to use an approved transfer mechanism or another lawful safeguard.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and for any related legal, accounting or dispute-resolution requirements.
- Enquiries: kept for as long as needed to deal with the enquiry and any resulting business relationship or record-keeping requirement.
- Cookie-consent records: designed to be retained for up to 24 months, subject to the consent-system settings in force.
- Analytics information: retained according to the settings and controls that apply to our Google Analytics property and Google’s services.
- Technical/security logs: retained only for the period reasonably needed for website operation, security and troubleshooting.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information in certain circumstances;
- ask us to restrict how information is used in certain circumstances;
- object to processing based on legitimate interests;
- receive certain information in a portable format where the right applies; and
- withdraw consent at any time where we rely on consent.
Not every right applies in every situation. To make a request, email mail@smileystarfish.co.uk. We may need to confirm your identity before acting on a request.
Complaints
If you have a concern, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO). You can find current contact details and guidance at ico.org.uk.
Security
We use reasonable technical and organisational measures intended to protect personal information. No website or email system can guarantee absolute security, so we keep our arrangements under review and limit the information we collect to what is useful for the purpose.
Children
This site is aimed at businesses and adults looking for website and related services. It is not designed to collect personal information from children.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page.
